WhatsApp chatbot and support for your logistics operation
Operations communication, reminders and driver support over WhatsApp — with an integrated knowledge base.
BrainCargo’s WhatsApp module connects the carrier’s operation to WhatsApp via the official API: it sends operational notices and reminders to drivers, offers support backed by a knowledge base, and enables advanced operations such as sending the delivery receipt and issuing NFS-e straight from the chat. It also includes location sharing for delivery tracking. The base plan includes a dedicated Brazilian number and a message bundle, with overages and proof-of-delivery over WhatsApp billed per use. Rates on request.
WhatsApp is the real channel between office, driver and end customer in Brazil. Instead of improvising with personal numbers, BrainCargo’s module connects the operation via the official WhatsApp API, with communication, support and advanced operations in one flow.
Drivers with NFS-e get knowledge-base access over chat, and proof of delivery can be done over WhatsApp itself in specific operations.
Why this module
Official WhatsApp API
No personal numbers or improvising — corporate communication on the right channel.
Communication + support + operations
Notices, reminders, questions with a knowledge base, and actions like receipt/NFS-e over chat.
Location sharing
Delivery tracking over WhatsApp, with no extra app for the recipient.
Predictable pricing
Base plan with a message bundle included; overages and proof of delivery over WhatsApp per use. Rates on request.
What's included
Communication, support and operations over WhatsApp
- Operations communication and reminders (included)
- Driver support (questions + knowledge base)
- Advanced operations (receipt + NFS-e over WhatsApp)
- Location sharing for delivery tracking
- Official WhatsApp API integration
- Drivers with NFS-e get knowledge-base access
Frequently asked questions
How much does the WhatsApp module cost?
The base plan includes a dedicated Brazilian number and a message bundle; overage messages and proof of delivery over WhatsApp are billed per use. Rates on request — talk to our team.
Is it the official WhatsApp API?
Yes. We operate via the official WhatsApp API (Cloud API), with no unofficial workarounds or risk of the number being blocked.
Does the driver need NFS-e to use the bot?
Not for the basic features. The bot handles the carrier’s notices and operations for any driver. The extended knowledge base is included for drivers with NFS-e.
Can I do proof of delivery over WhatsApp?
Yes, in specific operations. Proof over WhatsApp lets the recipient or receiver send a photo/signature via chat, billed per proof (rate on request).
Other modules
Put your operation on official WhatsApp
Talk to us and turn on the chatbot for your carrier.